Moon Cup Reviews

Mooncup.co.uk offers a satisfaction guarantee. Customers can try the Mooncup for 3 months, and if not satisfied, a full refund or the other size can be provided. This guarantee is offered after 90 days of use and can be claimed for up to six months post-purchase. However, due to the intimate nature of the product, returns are not accepted and customers are asked not to send the Mooncup back. The satisfaction guarantee applies to Mooncup menstrual cups bought online or in stores, excluding Amazon and Asos.com, who handle their own return and refund processes.

Regarding the shipping policy, Mooncup.co.uk offers free tracked delivery anywhere in the UK on orders over £20. All EU destinations are charged 35 Euro for tracked delivery and customs, duties, and taxes. However, they do not ship to Slovenia, Lithuania, Finland, Romania, Croatia, Malta, or Italy. Unfortunately, they are currently not shipping to destinations outside of the UK or eligible EU destinations. For deliveries outside of the UK, import duties & taxes are included in the €35.00 shipping cost at checkout. The delivery times for the UK are usually the next business day for orders placed before 5pm, with longer dispatch times over the weekend and holidays. International orders can take between 4 and 12 days depending on distance.

The Mooncup® menstrual cup is the flagship product of Mooncup.co.uk, widely recognized as the original silicone menstrual cup. It is celebrated for being a healthier, greener, and cheaper alternative to traditional period products. The Mooncup® is available in Original and Beginner sizes, accommodating a range of users based on age and childbirth history. The product holds three times more fluid than a regular tampon, offering convenience and peace of mind. Additionally, the company provides a Mooncup® Cleaning Pot, ensuring users can maintain their cup in a hygienic condition. The Mooncup® has been lauded as a period game-changer, reflecting the company's commitment to sustainability and customer well-being.

Mooncup.co.uk is known for its medical-grade silicone menstrual cup. This product is designed as a convenient, safe, and eco-friendly alternative to tampons and pads. The website offers various sizes of the Mooncup. The Mooncup Beginner Size Teen is recommended for those under the age of 18 and who have not given birth vaginally. The Mooncup Size A is recommended for those who are 30 and over, and all who have given birth vaginally regardless of age. The Mooncup Size B is recommended for those under the age of 30 who have not given birth vaginally. In addition to the menstrual cups, the website also sells a Mooncup Cleaning Pot to keep the Mooncup clean and hygienic between uses. Another product available is the YES WB water-based personal lubricant, which is gynaecologist recommended, water-based, natural gel that rapidly relieves vaginal atrophy and dryness. This lubricant is certified organic, designed to be side-effect free and is not made with parabens, glycerine, hormones, gluten or known skin irritants. It is made in the UK and is vegan approved by the Vegetarian Society. The website offers free next day delivery to the UK on orders over £20. For deliveries outside of the UK, import duties & taxes are included in the shipping cost at checkout. Due to the intimate nature of the Mooncup, returns are not accepted. Please make sure to order the correct size and contact the company if help is needed using the Mooncup.

Mooncup.co.uk offers a 100% money-back guarantee on their menstrual cups, ensuring customer satisfaction. If a customer is not happy with their Mooncup, they can get a full refund within a specified period. However, due to the intimate nature of the product, Mooncup.co.uk does not accept returns unless the product is faulty. This policy is in place due to hygiene considerations and environmental ethos, as they aim to minimize packaging waste. Customers are encouraged to ensure they order the correct size and reach out for assistance if needed when using the Mooncup.

Mooncup.co.uk is recognized as an ethical pioneer and period game changer, with a strong reputation for product quality and customer care. The website ensures that transactions are secure, and the menstrual cup they offer is made from medical-grade silicone, certified by the Vegan Society and free from plastics, dyes, and toxins. The manufacturer of Mooncup is ISO 13485 certified, indicating compliance with regulatory requirements for medical devices. Customers can be assured of the integrity and safety of their online transactions on Mooncup.co.uk.

Yes, there is a satisfaction guarantee for purchases on Mooncup.co.uk. Customers are offered a satisfaction guarantee after 90 days of use. The satisfaction guarantee cannot be claimed before the 90 days have passed since your order or purchase date. Customers can claim their money back or an alternative size for up to six months post-purchase. The satisfaction guarantee can only be claimed once per customer. The satisfaction guarantee applies to Mooncup menstrual cups bought online or in stores, excluding Amazon and Asos.com, who handle their own return and refund processes. To claim the satisfaction guarantee, customers need to get in touch with the Mooncup team at support@andsisters.com and provide a proof of purchase from an authorised retailer, or their order number if they purchased their Mooncup directly from the website. Due to the intimate nature of the product, returns are not offered and customers are asked not to send their Mooncup back. The satisfaction guarantee can only be claimed with the Mooncup Original and Mooncup Beginner, not the Mooncup cleaning pot. Please note, a new size Mooncup can only be offered to customers based in the UK. The Mooncup menstrual cup comes with a 6 months satisfaction guarantee - love it or get your money back. No strings attached!